This 4 day seminar is a must for anyone wishing to gain greater insight and understanding into how to:
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Handle difficult people and understand why they may behave as they do.
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Learn how to recognise and evoke the right skills and manner to maintain control in a variety of situations.
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Develop their role in conflict management both within their private lives and also within the work place.
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Overcome anger and aggression.
Dealing with conflict resolution requires knowledge and skills that essentially focus upon individual and group needs. Participants will learn to recognise conflict and the necessary skills to assist them with the containment of conflict. The ability to identify its source, reframe, utilise and celebrate difference and diversity form the core of the programme.
When conflict is the controlling element rather than an innovative communication anger and aggression often occurs. Participants learn how to manage this by becoming able to identify conflicting or difficult situations. The seminar enables participants to grow in increased confidence and awareness in utilizing effective strategies that focus on de-escalating threatening situations and recognizing hidden agendas.
So come and maser the art of dealing with difficult people and discover how you can speak to be heard by separating the person from the problem.